Soft Skills & Customer Service Training Presentation
TRAINERS: "Soft Skills Training Presentation"
Presented by Dr. Pattie Gibson, Author/Trainer
Audience:
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Trainers, Team Leaders, Managers and Supervisors
Content:
Material for presentation adapted directly from Dr. Gibson’s Learning Book:
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“Soft Skills in Demand – For 2020 Career Readiness” (book included)
Topics:
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Customer Service Soft Skills
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The Customer Experience, The Importance of Serving Customers Well, Emotional Intelligence
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Communication Soft Skills
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Verbal Communication, Active Listening, Nonverbal Communication, Written Communication
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Organizational & Leadership Soft Skills
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Project Management, Creative Critical Thinking, Relationship Building, The Work Ethic
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Interpersonal Soft Skills
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Problem Solving, Team Building/Teamwork, Negotiation, Collaboration
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Self-Management Soft Skills
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Time Management, Stress Management, Professional Awareness
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Consulting and training in Soft Skills and Customer Service provides companies and non-profits ways to improve their organizational health enabling them to advance to a more successful relationship with customers.
Note: The above training outline can be adapted and customized to your organizational needs.
Contact Dr. Gibson
Thank you for your interest in Pattie Gibson’s Soft Skills/Customer Service Training opportunities. Please provide the following information about your business needs to help us serve you better. You should receive a response within one or two business days from info@pattiegibson.com.