Pattie Gibson, Ed.D.

Soft Skills & Customer Service Training Presentation

TRAINERS: "Soft Skills Training Presentation"

Presented by Dr. Pattie Gibson, Author/Trainer

 

Audience:

• Trainers, Team Leaders, Managers and Supervisors

 

Content:

Material for presentation adapted directly from Dr. Gibson’s Learning Book:

• “Soft Skills in Demand – For 2020 Career Readiness” (book included)

 

Topics:

• Customer Service Soft Skills

  • The Customer Experience, The Importance of Serving Customers Well, Emotional Intelligence

• Communication Soft Skills

  • Verbal Communication, Active Listening, Nonverbal Communication, Written Communication

• Organizational & Leadership Soft Skills

  • Project Management, Creative Critical Thinking, Relationship Building, The Work Ethic

• Interpersonal Soft Skills

  • Problem Solving, Team Building/Teamwork, Negotiation, Collaboration

• Self-Management Soft Skills

  • Time Management, Stress Management, Professional Awareness

Consulting and training in Soft Skills and Customer Service provides companies and non-profits ways to improve their organizational health enabling them to advance to a more successful relationship with customers.

 

Note:  The above training outline can be adapted and customized to your organizational needs.

Contact Dr. Gibson

Thank you for your interest in Pattie Gibson’s Soft Skills/Customer Service Training opportunities.  Please provide the following information about your business needs to help us serve you better. You should receive a response within one or two business days from info@pattiegibson.com.

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