SOFT SKILLS IN DEMAND
for 2020 Career Readiness
The “Skills Gap” is real in today’s customer-oriented workplace. While technical or hard skills will differ by job description and industry, there are some universal soft skills that everyone needs to do well in order to succeed in their chosen careers—be they STEM (Science Technology Engineering and Math) or non-technical occupations. These skills include all aspects of the work setting—completing projects as promised, showing up to work on time, being kind to others, listening well, and solving problems in a timely, fair and effective manner, among others. When soft skills complement on-the-job technical skills, it gets you noticed, appreciated and promoted!
Consulting and training in Soft Skills and Customer Service provides companies and non-profits ways to improve their organizational health enabling them to advance to a more successful relationship with customers.